Delivery & returns

Here is a quick summary of how delivery, pickup and returns work. The full details are in our shipping policy and refund policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

Delivery

  • Parcels from $22.95; vanities up to 1200 mm wide $159 (wider vanities $189 or $249); toilets from $189; mirrors $129 flat; other bulky items from $159; stone and concrete basins and granite sinks $89 flat; non-stone baths $249 flat; stone baths $399 flat. The exact rate is shown at checkout.
  • Mixed orders: checkout calculates freight for your whole order and shows the exact total before you pay. Pickup from Shop 4 is always free.
  • Standard rates apply Australia-wide, including all of Queensland (Brisbane and Logan too). Some addresses near our Loganholme showroom may also see an optional local delivery rate at checkout.
  • Meir products marked Free Shipping are delivered free.
  • Bulky items are delivered kerbside or to ground-level access, so please arrange help if they need to go further.
  • Orders are usually prepared within 1-3 business days. Special-order items follow the manufacturer's lead time, and delivery dates are estimates.

Free showroom pickup

Choose showroom pickup at checkout and collect free from Shop 4, 1 Bryants Rd, Loganholme QLD 4129 once we confirm your order is ready. Bring your order confirmation, and call ahead if you are collecting a vanity or bath.

When your order arrives

Please inspect everything before storing or installing it. Please report any visible transit damage, or anything missing or not what you ordered, within 48 hours with photos so we can claim with the carrier quickly, and please do not install a damaged or incorrect item. This does not limit your rights under the Australian Consumer Law for faulty, damaged or incorrectly supplied goods.

Returns

  • Faulty, damaged, incorrect or misdescribed items: your Australian Consumer Law rights apply and none of our conditions can exclude them. We will repair, replace or refund. For a major failure you can choose a refund or a replacement, and you have nothing to pay to return the item. No restocking or handling fees apply.
  • Change of mind (our store policy): within 30 days of delivery or pickup, for items that are unused, not installed, complete and in original packaging, with our authorisation first. Custom, special-order, clearance and installed items cannot be returned for change of mind.
  • Change-of-mind costs: return freight is yours and original shipping is not refunded. A reasonable handling cost may apply if goods are not resalable.
  • Restocking fee: applies to change-of-mind returns only, never to faulty, damaged, incorrect or misdescribed goods. The fee is a percentage of the price paid for the returned item (delivery not included), up to the percentage charged by the supplier. We tell you the exact fee in writing before we authorise the return.
  • Refunds usually reach your original payment method within 7 business days of us inspecting the return.

Need help?

To report a problem or start a return, email customerservice@elenni.com.au or call 07 3209 9644 with your order number. For warranty claims after installation, see our warranty page.