Warranty

Elenni supplies kitchen and bathroom products from trusted manufacturers. Warranty cover is provided by the manufacturer of each product. Periods and conditions vary by brand and item, so check the product page or packaging, or ask our team.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any manufacturer warranty is in addition to these rights.

How manufacturer warranty works

  • Cover is set by the manufacturer (some brands offer extended or lifetime cover on selected ranges; others are shorter).
  • Elenni will help you lodge and follow up a claim with proof of purchase, photos and a clear description of the fault.
  • The manufacturer decides repair, replacement or other outcomes under their terms, alongside your rights under the Australian Consumer Law.

Keeping your warranty valid

To the extent required by the manufacturer, products should generally:

  • Be installed by a licensed tradesperson in line with manufacturer instructions and applicable Australian Standards and plumbing codes
  • Be used and maintained as directed (correct cleaners, water conditions and care)
  • Not be modified, misused or damaged through neglect

Please inspect before installation. If you notice visible damage or the wrong item, tell us before it goes in. It is much quicker for us to replace a boxed product than one that has already been installed. Labour, removal, reinstall and making-good costs are typically not covered by the manufacturer or by Elenni unless the Australian Consumer Law requires otherwise.

How to claim

Email customerservice@elenni.com.au or call 07 3209 9644 with:

  1. Order number or proof of purchase
  2. Product details or model
  3. Description of the issue
  4. Clear photos (and video if helpful)
  5. Installer details if the manufacturer requests them

We will guide you through the next steps with the brand.

What manufacturer warranties usually do not cover

  • Incorrect installation or use contrary to instructions or standards
  • Normal wear and tear, chips, scratches or finish ageing from use or harsh chemicals
  • Damage that happens after delivery, for example from site works
  • Commercial use where the warranty is domestic-only

Returns and change of mind are covered in our refund policy, and delivery in our shipping policy. A quick summary of both is on delivery and returns.

Elenni Kitchen & Bathroom Collection
Shop 4, 1 Bryants Rd, Loganholme QLD 4129