Shipping policy

We deliver kitchen and bathroom products Australia-wide from our Loganholme showroom. Shipping is calculated at checkout from your postcode and the size and weight of your items, and the exact rate is always shown before you pay. Standard rates apply Australia-wide, including all of Queensland (Brisbane and Logan too). Some addresses near our Loganholme showroom may also see an optional local delivery rate at checkout.

Delivery rates

  • Parcels (most tapware, accessories and compact fittings): courier by order weight - $22.95 up to 5 kg, $29.95 up to 15 kg, $49.95 up to 30 kg, $79.95 over 30 kg.
  • Bulky freight (vanities, toilets, large non-stone basins, stone tops, shaving cabinets and similar), kerbside:
    • Vanities up to 1200 mm wide: $159.
    • Vanities wider than 1200 mm: $189 or $249, depending on size and weight.
    • Toilets: from $189.
    • Other bulky items: from $159 ($189 or $249 for heavier items).
  • Mirrors (all mirrors - framed, frameless and LED): flat $129 Australia-wide per order, delivered kerbside or to ground-level access.
  • Baths (all baths that are not stone - acrylic, steel and similar): shipped as bulky freight, flat $249 Australia-wide.
  • Stone baths (solid composite stone and terrazzo baths): flat $399 Australia-wide.
  • Stone and concrete basins (natural stone, composite stone, terrazzo and concrete basins): flat $89 Australia-wide.
  • Granite sinks (granite and quartz composite kitchen sinks): crated freight, flat $89 Australia-wide.
  • Meir: Meir products marked Free Shipping are delivered free Australia-wide.
  • Showroom pickup: free from our Loganholme showroom (details below).

Parcel and bulky products use separate shipping profiles, so heavy items are not charged at parcel rates.

Mixed orders: checkout calculates freight for your whole order and shows the exact total before you pay. Pickup from Shop 4 is always free.

Apart from Meir products marked Free Shipping, there is no free shipping, and none on bulky goods.

Free showroom pickup

Select showroom pickup at checkout and collect from Shop 4, 1 Bryants Rd, Loganholme QLD 4129. Pickup is available once we confirm your order is ready; please bring your order confirmation. If you are collecting a vanity or bath, call us on 07 3209 9644 before you come so we can stage it for you. Opening hours are on our showroom page.

Processing and delivery times

  • Orders are usually prepared within 1-3 business days after payment clears.
  • Special-order, made-to-order and supplier-stocked items follow the manufacturer's lead times. If timing differs from the estimate at checkout, we will confirm it with you after you order.
  • Delivery dates are estimates, not guarantees. Carriers and freight partners can be delayed by things outside our control.

Stock availability

Products on elenni.com.au are offered based on manufacturer and supplier availability, which is not a guarantee of immediate warehouse stock for every line. Many kitchen and bathroom items are special-order or held by the brand.

  • When you place an order, we confirm supply with the manufacturer or supplier as part of fulfilment.
  • If an item cannot be supplied (for example it is discontinued, delayed beyond a reasonable timeframe or temporarily unavailable), we will contact you promptly.
  • We will then offer practical options, which may include a suitable alternative (including a similar option at a higher price if you choose it), waiting for restock where a firm date is available, or a full refund of the amount paid for that item.

Bulky deliveries and site access

  • Bulky freight is generally delivered kerbside or to ground-level access (driveway, garage or carport on a reasonably flat approach).
  • Drivers are not expected to carry goods up stairs, into multi-level apartments without lift access, or through difficult site access. Please arrange help from your builder or trades if the product needs to go further into the property.

Receiving your delivery

  • Please make sure someone can receive the goods, or contact us beforehand if you would like to give authority to leave.
  • If you ask for goods to be left unattended, risk of loss or damage passes to you once delivery is confirmed.
  • Failed delivery attempts, or unreasonable refusal to accept delivery, may incur redelivery or storage charges.

Checking your order on arrival

Please check packaging and products as soon as they arrive, and please inspect each item before storing or installing it.

  • If you can, photograph any crushed cartons, torn wrapping or visible damage before opening, and again once unpacked.
  • Please report any visible transit damage, or anything missing or not what you ordered, within 48 hours of delivery so we can claim with the carrier quickly. Contact us at customerservice@elenni.com.au or 07 3209 9644, with your order number and photos. Telling us quickly also gets a replacement moving sooner.
  • Please do not install an item that looks damaged or is not what you ordered. Contact us first so we can put it right before any installation costs are involved.

These are requests that help us resolve problems quickly. This does not limit your rights under the Australian Consumer Law for faulty, damaged or incorrectly supplied goods. If you notice a problem after 48 hours, please still contact us. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns, refunds and faulty items are covered in our refund policy. A short summary of delivery and returns is on our delivery and returns page.

Elenni Kitchen & Bathroom Collection - 07 3209 9644 - customerservice@elenni.com.au