Refund policy

Your rights under the Australian Consumer Law are not excluded.

Change of mind: Eligible unused, uninstalled items in original resalable packaging may be returned within 30 days of delivery with our prior authorisation. Email customerservice@elenni.com.au.

Not eligible: Custom, made-to-order, special-order, or cut-to-size goods; used or installed goods; clearance, ex-display or final sale; samples (unless agreed in writing).

Costs: Return freight is your responsibility. Original outbound shipping is not refundable. On accepted change-of-mind returns, a restocking fee will most likely apply. That fee is typically set by manufacturer or brand rules, not solely by Elenni. We are happy to discuss whether a fee applies based on the goods, case by case. A reasonable handling cost may also apply if goods are not resalable. Approved refunds usually process within 7 business days after inspection.

Damaged or wrong on arrival: Notify us within 48 hours with photos. Do not install. We will arrange a fair remedy for our error or for proven transit damage reported on time.

Returns to: 1 Bryants Road, Loganholme QLD 4129 (after authorisation).

Full details: Delivery and returns. Warranty claims: Warranty.