Elenni FAQs: delivery, returns, warranty and showroom

We deliver Australia-wide from Loganholme. The exact rate is calculated at checkout from your postcode and the size and weight of your items, and shown before you pay.

• Parcels (most tapware, accessories and compact fittings): from $22.95 by weight ($22.95 up to 5 kg, $29.95 up to 15 kg, $49.95 up to 30 kg, $79.95 over 30 kg).
• Vanities up to 1200 mm wide: $159 kerbside.
• Vanities wider than 1200 mm: $189 or $249 kerbside, depending on size and weight.
• Toilets: from $189. Other bulky items: from $159 ($189 or $249 for heavier items).
• Mirrors (all mirrors, framed, frameless and LED): $129 flat.
• Baths (all non-stone baths): $249 flat.
• Stone baths: $399 flat.
• Showroom pickup: free from our Loganholme showroom (details below).

Mixed orders: checkout calculates freight for the whole order. Full detail in our shipping policy.

No. All of Queensland, including Brisbane and Logan, pays the same Australia-wide rates listed above. Some addresses near our Loganholme showroom may also see an optional local delivery rate at checkout.

Yes - Meir items marked Free Shipping ship free Australia-wide. Everything else is charged at checkout at the rates above, and showroom pickup is free for every order.

Yes - pickup is free. Choose showroom pickup at checkout and collect from Shop 4, 1 Bryants Rd, Loganholme QLD 4129 during showroom opening hours (listed below) once we confirm your order is ready. Bring your order confirmation, and if you are collecting a vanity or bath, call us on 07 3209 9644 before you come so we can stage it for you.

Bulky items are generally delivered kerbside or to ground-level access (driveway, garage or carport on a reasonably flat approach). Drivers are not expected to carry goods up stairs, into multi-level apartments without lift access, or through difficult site access - please arrange help from your builder or trades if needed.

Orders are usually prepared within 1-3 business days after payment clears. Special-order, made-to-order and supplier-stocked items follow the manufacturer's lead times, and we will confirm with you if timing differs. Delivery dates are estimates, not guarantees.

Yes. Prices on elenni.com.au are in Australian dollars and include GST. Delivery is added at checkout.

Change of mind is 30 days from delivery or pickup for eligible items that are unused, not installed, complete and in original packaging, with our authorisation first. Return freight is yours and original shipping is not refunded.

Restocking fee: applies to change-of-mind returns only, never to faulty, damaged, incorrect or misdescribed goods. The fee is a percentage of the price paid for the returned item (delivery not included), up to the percentage charged by the supplier. We tell you the exact fee in writing before we authorise the return.

Full detail: Delivery & returns and our refund policy.

Custom, made-to-order, special-order or cut-to-size goods; used or installed goods; clearance, ex-display or final-sale items; and samples (unless agreed in writing). This applies to change of mind only - it never limits your rights for faulty, damaged or incorrect goods.

Your rights under the Australian Consumer Law apply and none of our conditions can exclude them. We will repair, replace or refund; for a major failure you can choose a refund or a replacement, and you have nothing to pay to return the item. No restocking or handling fees apply.

Please inspect goods before storing or installing them, and report visible transit damage, missing items or anything not what you ordered within 48 hours of delivery, with photos and your order number, to customerservice@elenni.com.au or 07 3209 9644, so we can claim with the carrier quickly. Please do not install a damaged or incorrect item. If you notice a problem after 48 hours, please still contact us.

Approved refunds usually reach your original payment method within 7 business days of us inspecting the returned goods.

Warranty is provided by each product's manufacturer. Periods and conditions vary by brand and item, so check the product page or packaging, or ask our team. Elenni will help you lodge and follow up a claim with the brand. Any manufacturer warranty is in addition to your rights under the Australian Consumer Law. Full detail: Warranty.

Yes. In Queensland, plumbing work such as connecting tapware, showers and toilets must be done by a licensed plumber. Elenni supplies the products; please arrange installation with your own licensed plumber or tradesperson. Manufacturers also generally require installation by a licensed tradesperson, in line with their instructions and Australian Standards, to keep the warranty valid.

It depends on the product. WaterMark certification and WELS star ratings are model-specific, so check the product page and its Spec details for the exact SKU you order, or ask us to check. Do not assume every model or finish carries the same rating. More in our WaterMark and WELS guide.

Yes - design advice is free. Drop in to our Loganholme showroom during opening hours (hours and address below) and bring plans, measurements or inspiration images. We will help you coordinate vanity, tapware, shower and finishes, with no pressure to buy. Directions: How to find us.

Mon-Wed & Fri 9am-5pm, Thu 9am-6pm, Sat 9am-3pm, Sun closed. Phone 07 3209 9644. Email customerservice@elenni.com.au. Address: Shop 4, 1 Bryants Rd, Loganholme QLD 4129.

Elenni is rated 5.0 from 134 Google reviews. Read them on our reviews page.