Privacy policy

This Privacy Policy explains how Elenni Kitchen & Bathroom Collection ("Elenni", "we", "us") collects, holds, uses and discloses personal information when you visit elenni.com.au, contact us, visit our Loganholme showroom, or buy from us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing your details to us, you acknowledge this policy. If you do not agree, please do not submit personal information to us.

Who we are

Elenni Kitchen & Bathroom Collection
1 Bryants Road, Loganholme QLD 4129, Australia
Email: customerservice@elenni.com.au
Phone: 07 3209 9644
Website: elenni.com.au

What we collect

Depending on how you deal with us, we may collect:

  • Identity and contact details - name, email, phone, delivery and billing addresses
  • Order and account details - products ordered, payment references (we do not store full card numbers; payment providers process cards), invoices and correspondence
  • Trade or project details - business name, ABN or licence details if you open a trade account or request project pricing
  • Showroom and enquiry notes - preferences, project notes and messages you send via forms, email, phone or in person
  • Technical data - IP address, device/browser type, pages viewed, referring URLs, and similar analytics cookies or pixels that help us run and improve the site
  • Marketing preferences - newsletter signup and opt-out choices

We generally collect information directly from you. We may also receive limited details from carriers, payment processors, or manufacturers when handling deliveries, refunds or warranty claims.

We do not usually need sensitive information (for example health or biometric data). Please do not send it unless we specifically ask and explain why.

Why we collect and how we use it

We collect and use personal information to:

  • Process, fulfil and support orders, pickups, deliveries, returns and refunds
  • Answer enquiries and provide product or showroom advice
  • Manage trade accounts and project supply
  • Assist with manufacturer warranty claims
  • Send transactional messages (order updates, invoices, service notices)
  • Send marketing or newsletters only where you have opted in or where permitted by law, and always with a clear opt-out
  • Improve our website, prevent fraud and maintain security
  • Meet legal, tax and accounting obligations

We will not use your information for purposes that are unrelated to these without a lawful basis or your consent where required.

Disclosure

We may share personal information with:

  • Service providers who help us operate the store - for example Shopify (platform hosting), payment gateways, freight and courier partners, email or SMS tools, and analytics providers
  • Manufacturers or distributors when needed for stock, special orders or warranty claims
  • Professional advisers (accountants, lawyers) and insurers where reasonably necessary
  • Regulators or law enforcement if required by law or to protect rights, safety or property

We do not sell your personal information.

Overseas disclosure

Some providers (including Shopify and certain payment or analytics tools) may store or process data on servers outside Australia. Where we disclose personal information overseas, we take reasonable steps so that the recipient handles it consistently with the APPs, noting that overseas laws may differ. By using elenni.com.au or ordering from us, you acknowledge that your information may be processed in other countries as part of those services.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Measures include access controls on our systems, use of reputable platform providers, and staff practices appropriate to a retail showroom business. No method of transmission or storage is completely secure; please contact us promptly if you believe your information has been compromised.

Retention

We keep personal information only as long as needed for the purposes above, or as required by law (for example tax and consumer records). When information is no longer required, we take reasonable steps to destroy or de-identify it.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Email customerservice@elenni.com.au or write to us at the address above. We will respond within a reasonable time. In limited cases we may refuse access where the Privacy Act allows; if so, we will explain why.

Marketing opt-out

You can opt out of marketing emails at any time using the unsubscribe link in those messages, or by emailing customerservice@elenni.com.au. Opting out of marketing does not stop transactional messages about orders you have placed.

Cookies and similar technologies

Our site may use cookies, pixels and similar tools for essential store functions, analytics and (where enabled) advertising measurement. You can control cookies through your browser settings; blocking some cookies may affect checkout or account features.

Children

Our products and services are aimed at adults. We do not knowingly collect personal information from children for marketing. If you believe a child has provided us details, contact us so we can delete them where appropriate.

Complaints

If you have a privacy concern, please contact us first at customerservice@elenni.com.au or 07 3209 9644 so we can try to resolve it. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.

Changes

We may update this policy from time to time. The current version will be published on elenni.au. Continued use of the site after changes means you accept the updated policy for future dealings.

Last updated: 17 September 2026